Question and Answer - LG Vu CU920 Red Wine

Question & Answer - LG Vu CU920 Red Wine

	Regular Price: $300.00 Instant Rebate: $300.00 Cost Today: $0.00 Mail-in Rebates: $0.00 Final Price: Free	Buy With a Single Line Buy With a Family Plan Buy With a Plan Upgrade See Phone Description & Features You Have a Question? Click Here to Send an Email and Ask!

Questions Asked Regarding This Offer
Date: 6/23/2009 11:15:00 PM Question: Can I get a family plan with a Black & a Red Wine LG VU CU920 with the smallest plan? What is the price for the smallest plan & what does it come with? Answer: Our cheapest family plan is $59.99 per month and includes 550 anytime minutes.
Date: 6/23/2009 11:07:00 PM Question: To start a family plan for two LG VU CU920 phones that are FREE,what kind of down payment do need? Answer: If accepted, you will only owe for your montly calling plan. If there is a deposit required upfront we will let you know before processing the sale and charging your card, allowing you time to cancel the order.
Date: 6/23/2009 10:14:00 PM Question: Hi, How do i add an Samsung Omnia to an existing Verizon 2100 min plan (4 phones now). I dont see the 2100 min plan while going thru steps. I am in 30075 Answer: To add a line simply call us at 1-888-843-2380. Please let us know if we may be of further assistance. Thank you for shopping lowcostcells.com!
Date: 6/22/2009 1:48:00 PM Question: when i placed an order online these phones had bluetooths with them and i did not get what to do ? Answer: This offer is a lowcostcells.com only offer. Did you get the phone from us? If you did, simply call the customer service number that was included with your shipment.
Date: 6/14/2009 5:27:00 PM Question: i roder a samsung a767 on MAY 29 2009 AND I DO NOT LIKE IT AND YES I GOT IT FREE online so i call to send it back for a LG Vu they said i had to pay $9.99 to get so i tried but my credit card wouldnt go throw so how can i go by getting it now since its free today but they did send me the return label to send the samsung propel a767 back but i want the LG VU NOW Answer: If you purchased the phone from us at lowcostcells.com, please call 1-888-843-2380. Otherwise you will have to call the retailer from which the phone was purchased. Thank you for shopping lowcostcells.com!
Date: 5/18/2009 2:13:00 PM Question: how can i get this phone without a contrat Answer: This phone without a new plan or plan renewal is $229.99. When you find the phone on our site click the "order now" link next to the phone. This opens a new window. Inside that new window you will see right next to the phone picture "price without new account". There you will want to click "more info +". This opens a pull down section where you can click the green "buy phone only" link.
Date: 5/12/2009 11:34:00 PM Question: would this phone stil be free if you were adding it onto a current line that ready for a upgrade? Answer: It probably will be put since I cannot see your account I am not able to tell you for sure. Please call 1-888-843-2380 (call code 148352) for a no obligation quote. Please let us know if we may be of further assistance. Thank you for shopping lowcostcells.com!
Date: 5/12/2009 7:01:00 PM Question: -1 Does this work in GSM network? -2 Have you the unlocked version? -3 Do you sell it without contract? Answer: Yes, this phones does work on GSM networks. We do not have an unlocked version fo this phone. This phone must be purchased with a 24 month contract.
Date: 5/10/2009 2:56:00 PM Question: do i have to buy the plan with the phone Answer: Yes, you will have to purchase a calling plan with this phone.
Date: 4/28/2009 9:14:00 PM Question: yes i want to know i have at&t and i want to know if i could get thise dela Answer: This phone is free to both new customers to AT&T and to customers upgrading an eligible existing contract.
Date: 4/18/2009 6:46:00 PM Question: Hi, trying to upgrade my phone to LG VU wine and keep my other 4 lines. In order to upgrade need to get a new family plan? or keep the one I got? Got the 700 mins family plan with military discount for 69.99 with additional lines at 9.99. Would it be better to get the new 700 min plan for 59.99 with additional lines at 9.99? How can I transfer all my lines and previous features to this plan? Thanks for your help. Answer: It will probably be best to call in with all these questions as I have a feeling that my answers will lead to more questions on your end. Please call 1-888-843-2380 (call code 108761).
Date: 4/18/2009 1:55:00 PM Question: SO IF I GET THIS PHONE. CAN I GET PAID BY MIN LIKE TO GO PHONES Answer: At this time we only offer prepaid service from T-Mobile through their FlexPay plans. To find out more, please call 1-888-843-2380 (call code 108645).
Date: 4/12/2009 4:36:00 PM Question: i was told i could trade for a different phone whithin 30 days. true? Answer: Typically, you are given 30 days after the purchase of your phone by the carrier to return your phone for a different one. You need to contact the place from which you purchased your phone to determine their policy for phone returns.
Date: 3/30/2009 10:38:00 PM Question: I am interested in 2 of these phones with a family plan. What else do I need to purchase as far as data packages? We need unlimited text,internet,messaging Answer: With AT&T there is a Messaging + Data Unlimited plan for $30 per month per phone. This plan allows you free unlimited internet, text messaging, video messaging, picture messaging, and IM messaging. With other carriers, a lot of time the internet alone is an extra $30 per month per phone so this is a great deal. You will be able to select this option to your plan once you have "added to your cart" the two phones and family plan during the check out process. Also, you may call your order into our customer service representatives at 1-888-843-2380 (call code 136382).
Date: 3/28/2009 1:12:00 AM Question: one of the phone on my family plan is ready for upgrade . Do you think I can get this offer as un upgrade or extension on my existing plan? Answer: At this time, for upgrade customers, this phone is $0 - Free. You may either call in your order to 1-888-843-2380 (call code 135073) or you may place it on our site. To order on our site please go to: http://www.lowcostcells.com/att_lg-vu-cu920-red-wine-12670.html. Once there, look next to the phone picture where it says "Buy with plan upgrade (You must....carrier)". Click on that underlined phrase. This will open a new window where you can select a calling plan and / or change the phone. Once satisfied with your selection, click towards the bottom of the screen where it says "add to cart". The next few screens will be your review and check out screens.
Date: 3/26/2009 1:23:00 PM Question: My AT & T Plan recently expired. Therefore, my service is still connected but I pay monthly now. Would there be a problem in establishing a new contract and receive the free phone offer (LG Vu CU920)? Answer: At this time, for upgrade customers, this phone is $0 - Free. You may either call in your order to 1-888-843-2380 (call code 132261) or you may place it on our site. To order on our site please go to: http://www.lowcostcells.com/att_lg-vu-cu920-red-wine-12670.html. Once there, look next to the phone picture where it says "Buy with plan upgrade (You must....carrier)". Click on that underlined phrase. This will open a new window where you can select a calling plan and / or change the phone. Once satisfied with your selection, click towards the bottom of the screen where it says "add to cart". The next few screens will be your review and check out screens.
Date: 3/15/2009 1:05:00 AM Question: WHAT ALL COMES IN THE BOX ? Answer: The following are the items that come in the box with the LG Vu Cu920: Battery, User Guide, Wall Charger, Stereo Headset, bluetooth headset
Date: 3/14/2009 9:05:00 PM Question: what is the PUK code? Answer: Check out the following link for an answer to your question: http://www.phonescoop.com/glossary/term.php?gid=285.
Date: 3/13/2009 2:59:00 PM Question: do you have to sign for a new 2 year contract for at&t or can you just insert a sim card? Answer: All of our phones do require a two year contract renewal or a new two year contract for purchase.
Date: 3/9/2009 10:09:00 AM Question: can i upgrade my phone with out a plan extension Answer: This phone without a new plan or plan renewal is $219.99. When you find the phone on our site click the "order now" link next to the phone. This opens a new window. Inside that new window you will see right next to the phone picture "price without new account". There you will want to click "more info +". This opens a pull down section where you can click the green "buy phone only" link.
Date: 3/7/2009 4:15:00 PM Question: I have a family plan with 3 phones. One of them is ready for upgrade , so is it possible for me to get the phone with the same plan that i have(at&t carrier)?I am interested in having the lg vu. Answer: You will have to purchase a plan that we offer for our upgrade promotion. However, there is a really good chance that your plan is offered as one of our renewal/upgrade plans. As you are upgrading only one line and the functionality of our site is not great for doing this process we would ask that you call your order in rather than entering it online. The number to call is 1-888-843-2380 (call code 115322). Our customer service agents will be able to get you a no obligation quote and get the phone upgraded on your account if you so choose at that time.
Date: 3/6/2009 10:26:00 PM Question: I have two line already. One is up for and upgrade and the other one is not for and upgrade. Is there any way I can get two phone for free. If so how? Answer: Because only one phone is eligible for an upgrade you will only be able to upgrade the one phone. The other will have to wait until its upgrade date. As you are upgrading only one line and the functionality of our site is not great for doing this process we would ask that you call your order in rather than entering it online. The number to call is 1-888-843-2380 (call code 110265). Our customer service agents will be able to get you a no obligation quote and get the phone upgraded on your account if you so choose at that time.
Date: 3/6/2009 8:40:00 PM Question: how is this phone free? Answer: This phone is free for new customers and existing customers renewing their existing plan with AT&T. It is a brand new phone just like you would receive it at your local store. You will find this phone and most others on our site are some of the best deals you will find anywhere.
Date: 3/6/2009 7:53:00 PM Question: do u need to buy an additional data plan Answer: Yes, to get this phone for the free offer you will need to purchase a data plan along side of your call plan of $15.00 or higher.
Date: 3/5/2009 11:14:00 AM Question: When I got my phone, I didn't get an instruction manual. How do I find out how to use my phone. Answer: Did you get your phone from us? If so, please call our customer service line provided in your shipment and we will get you taken care of. Otherwise, if you purchased the phone somewhere else, we encourage you to contact them for an owners manual.
Date: 3/3/2009 5:48:00 PM Question: i am a att customer already i would like to buy phone only is that possible Answer: This phone without a new plan or plan renewal is $219.99. When you find the phone on our site click the "order now" link next to the phone. This opens a new window. Inside that new window you will see right next to the phone picture "price without new account". There you will want to click "more info +". This opens a pull down section where you can click the green "buy phone only" link.
Date: 2/28/2009 12:20:00 AM Question: I'm a current AT&T customer. According to my account I can upgrade in December. My phone has issues, I want to upgrade now to a new phone. I would like to keep the plan I have, I just need a new phone. Can I get the free phone? Thanks. Heather Answer: The LG Vu Cu920 without a new plan or plan renewal is $219.99. When you find the phone on our site click the "order now" link next to the phone. This opens a new window. Inside that new window you will see right next to the phone picture "price without new account". There you will want to click "more info +". This opens a pull down section where you can click the green "buy phone only" link.
Date: 2/27/2009 9:10:00 AM Question: I have an existing AT&T account. I would like to upgrade, get the LG Vu CU920 Red Wine phone. We have the Family plan with 3 lines, 2 of the lines are $9.99. I only need the one phone everyone else is happy with the phone they currently have. So can I get the CU920 phone, and 3 line Family plan? Thank you Answer: It is going to be best and easiest for you to call our customer service agents to help you out. Our site isn't built to handle one phone upgrades on family plans. Please call 1-888-843-2380 (call code 128483).
Date: 2/26/2009 10:33:00 PM Question: I am an existing at&t customer. I would like to upgrade and get this home. We Have a family plan with 3 lines.However I only need the one phone. Can I do that? Answer: It is going to be best and easiest for you to call our customer service agents to help you out. Our site isn't built to handle one phone upgrades on family plans. Please call 1-888-843-2380 (call code 121600).
Date: 2/24/2009 2:30:00 PM Question: I will be 18 in 2 months can i still get a cingular phone in my name Answer: Cingular is now AT&T. You will have to wait to purchase your AT&T phone until you are 18 years old.
Date: 2/22/2009 12:16:00 PM Question: Do you have a pic of the bluetooth that goes with this phone you order..Thank's Bill. Answer: Please see the following link for your picture of the bluetooth ear piece: http://wireless.lowcostcells.com/Images/phoneoverlays/57670__promo_overlay_bt_paros_l.jpg.
Date: 2/21/2009 12:18:00 PM Question: i want 2 of these phones is there a contract? Answer: In your case you would have to purchase a 2 year family plan with these phones. The phones would be free so all you would be responsible for would be your monthly charge from the carrier.
Date: 2/19/2009 11:03:00 AM Question: use same plan need to upgrade Answer: As far as keeping the plan you have currently, this depends on what plan you have. You will need to purchase, if your plan is not already, a plan that we offer. This doesn't have to be in addition to. It just has to be your plan upgraded/renewed.
Date: 2/17/2009 2:45:00 PM Question: Im on a family plan now and I plan on getting rid of one of the lines and downgrading to a individual plan which would be the 450 minutes for $39.99, can I still do that with this special? Answer: This is a unique situation that can't be handled via our site. Please call 1-888-843-2380 (call code 129918) for your options and to place your order.
Date: 2/15/2009 7:30:00 PM Question: I was just at Best Buy and they are selling the LG Vu CU920, they were out of the color Red Wine. Right now I am still with Cell One, Best Buy told me I can renew my contract with At&T and keep my same contract of unlimited calling and 500 texts at the same price of $55.00 plus tax. I want the red wine color can I renew my contract with you? Best Buy was selling the phone (with update) for $29.95. Your price is better. Thank you, L Answer: At this time we can only upgrade / renew customers with plans that we sell on our site and will not be able to renew an old calling plan from Cell One. Thank you for shopping our site. If you change your mind on the call plan, please let us know and we can get you set up the the LG Vu Cu920 Red Wine.
Date: 2/14/2009 6:54:00 PM Question: first one can i keep my same number and second what will my first bill conisit of Answer: During the checkout process, you will be given an opportunity to enter an existing cell phone number for transportability to your new carrier. Once your number is entered, it will be transferred to your new phone upon activation. As far as what your first bill consists of, the phone bills come from the carrier and not from us. Your first bill will look the same as every other bill received during your contract period. The only change that may happen on your first bill would be a one time activation charge. Right now, ending today actually, T-Mobile and Verizon are offering free activation. Our other carriers will have an activation fee. Your fee and regular monthly charges will be shown on the review screen which falls right before you enter your required personal information.
Date: 2/11/2009 4:52:00 PM Question: do i still get the phone free if my number is prepaid? Answer: At this time we only will be able to offer this phone free to customers renewing existing 2 year plans or to customers purchasing a new AT&T plan.
Date: 2/5/2009 10:47:00 AM Question: is for free cells phone Answer: This cell phone is free for customers purchasing this phone along with a new AT&T call plan or a renewed existing eligible call plan.
Date: 2/1/2009 5:19:00 PM Question: Is it possible to have 2 phones share the same line and phone number? For example my husband has one line and we have a second line that my child and I share. Answer: At this time I am not aware of any service / carrier that allows you to do this.
Date: 1/29/2009 12:18:00 PM Question: I like the LG Vu CU920, however, I also want a Blackjack too. Can they be purchased together on the same family plan and do they both have unlimited texting and if so whats the price range. thank you Answer: Yes, the two phones may be purchased on a single family plan without an issue. They are very well priced with both phones free today. Plus, with the Blackjack II you get a $50 mail-in rebate and with the LG VU CU920 you receive a free Bluetooth headset ($59.99 value). As far as text plans, you can purchase a $5 (200 text), $15 (1500 text), or $20 (unlimited) plan. The text plan follows the specific phone so for both phones to have unlimited texting would be an additional $20 each. However, if only one phone needs text messaging you would only have to pay $20 (or whatever price for the plan you choose) for texting. Does that make sense?
Date: 1/25/2009 4:00:00 PM Question: I want my new cell phone to have my cell phone number. Will the phone have my number in it already or will I have to buy a new sim card or will I have to have it activated? Answer: Upon check out you will have the opportunity to insert an existing phone number into your order for transportability. As far as your sim card goes, as long as you are an AT&T customer, you should not have any problem switching your sim card to your new AT&T phone. Once transferred, your phone will be programmed to your account.
Date: 1/25/2009 1:27:00 PM Question: Is the LG Vu CU920 a 3g phone? Answer: Yes, the LG Vu Cu920 is a 3g phone.
Date: 1/25/2009 11:50:00 AM Question: can I get internet on that phone Answer: Yes, absolutely! You will have the option to add internet to your call package at checkout. You will have a list of plan feature additions that you may select.
Date: 1/18/2009 11:45:00 AM Question: Can I add GPS with this phone? Answer: No, this phone does not come equipped with GPS.
Date: 1/17/2009 2:20:00 AM Question: Yes I currently have sevice with at&t. I am needing to add a line.Can I recieve the same deal without already having a family plan? I am wanting to "add a line". This will not be a new account. Answer: To add a line and to find out your price for the this phone please call 1-888-843-2380 (call code 106583) as this function can not be done via our site. Our customer service agents will be glad to assist you with a no obligation quote on this phone as well as assist you in adding this phone to your line if you so choose to do so.
Date: 1/16/2009 5:43:00 PM Question: i want to know if i could get this phone without a plan and sheaper Answer: This phone without a new plan or plan renewal is $219.99. When you find the LG Vu Cu920 on our site, click the "order now" link next to the phone. This opens a new window. Inside that new window you will see right next to the phone picture "price without new account". There you will want to click "more info +". This opens a pull down section where you can click the green "buy phone only" link.
Date: 1/16/2009 3:04:00 PM Question: Do you currently have a phone that has the features of the LG Vu Cu920 along with navigation? Answer: I would look at the Verizon lines than. Verizon offers a service called VZ Navigator that is heads above what other carrier offer. There are four Verizon phones that are touchscreens and work with VZ Navigator: Motorola Krave, LG Voyager, LG Dare, and Samsung Omnia.
Date: 1/16/2009 1:35:00 PM Question: Yes currently I have service with at&t and I am wanting to put my sister on a family plan or add a line. But, I am not sure if I am eligiable for an upgrade? What do I need to do? Answer: You may convert your plan to a family plan or add a line any time during your contract period. So no one actually needs to be eligible for a renewal. However, the added phone / line will be the only brand new phone that can be purchased. Now, to answer the other part of your question, finding out your upgrade eligibility date is fairly easy. All you need to do is call the customer service number on your last phone bill and ask your carrier for this date. They want to keep you on as a customer so they will gladly give this date to you. Note that your eligibility date and your contract end date are usually different. It would be a good idea to ask for both.
Date: 1/15/2009 12:49:00 PM Question: This what comes up for a search for LG Vu in wine for your website: Brand New AT&T LG Vu Cu920--$0.00 Today Buy A Plan & Get A Free Cu920 w/Free Bonus 8GB Micro SD. Limited Time. www.LowCostCells.com/lg-vu-cu920 When I click on the link it mentions nothing about it nor does it show in the cart and neither does the 2 day FedEx shipping. Are you offering those to promotions? Answer: Our apologies on that. The offer switched to a free included Bluetooth headset ($59.99 value). You will not see these offers until you click "order now" in the phone details for the LG Vu Cu920. At that time you will see the details on free shipping and the free headset. Again, our apologies on the miscommunication.
Date: 1/12/2009 7:59:00 PM Question: My contract expires in Febuary. Can I receive this phone? Answer: Actually, you may already be able to upgrade your plan. Many times, carrier offer early upgrade eligibility to customers in good standing. There are two ways to find out if you are eligible for an upgrade. One, you can call AT&T at ask them for both your specific contract expiration date and your contract renewal / upgrade eligibility date. Two, you could go ahead and apply for the upgrade on our site. You will then be notified on whether you have been approved for the renewal or whether you are not quite eligible yet.
Date: 1/11/2009 8:06:00 PM Question: hello iv'e been going to different websites to try to find the price for the lg vu and if there is rebate on it ... if u can please send me the price on my e-mail i will appreciate it thank you :) Answer: The price for the LG Vu Cu920 Red Wine when purchased with a new AT&T call plan is $0.00 (Free). Plus, you will receive a free bluetooth head set ($59.99) value with your order of this phone and new plan. This is a limited time offer and supplies are limited!
Date: 1/9/2009 11:32:00 AM Question: I currently have an account with At&T and want to add another line do I still qualify for this FREE phone. I currently have the Family 2100min pkg. Answer: As long as you have four phone or less on your family plan you should still be able to get this phone for free when adding a line. Since there isn't really a great way to do this on our site, we will ask that you call this order into our customer service agents instead. The toll free number is 1-888-843-2380 (call code 132121).
Date: 1/8/2009 1:45:00 PM Question: I think I like this phone, but my only problem is I'm so use to flip phones. I was just wondering if I'm going to be able to hear good and get good service off this phone. I know that LG are pretty good phones. Also do this phone slide or have a key board. Answer: You should have no problem at all hearing on this phone. LG makes a great phone. As a matter of fact, I would tell you that this phone is one of our most popular selling phone right now on our site. This phone is a touch screen only phone so there is no slide out keyboard. The keyboard is on the touch screen and can be called up by touching the proper icon.
Date: 1/5/2009 11:23:00 AM Question: I have an existing AT&T account and want to upgrade to this phone. How does that work and what would be my warranty? Thanks! Answer: Please go to the following link: http://www.lowcostcells.com/att_lg-vu-cu920-red-wine-12670.html. Next to the picture of the LG Vu CU920 Red Wine, you will see an underlined phrase that says "Buy with a plan upgrade (you must.... carrier)". Click there. This will take you to a new window where you will see the phone, a suggested plan, and a green arrow to be click to add the phone and plan to your cart. Please note that you can change that plan to the call plan that fits your needs the best. To do so "click in the plan box where it says "More AT&T Plans". When everything is to your liking, please add the phone to your cart and proceed through the check out. If you ever need any assistance or just want to order by phone please call 1-888-843-2380 (call code 109576 when prompted). As far as the warranty, each phone is covered by the manufacturers warranties just as any other phone you would purchase at your local cell phone retailer. If it is more the return policy you are concerned about, you may find our return policy at the following link: http://www.lowcostcells.com/return-policy.html.
Date: 1/4/2009 12:04:00 PM Question: HOW DO YOU GET TO THE PHONE KEYPAD USING THE TOUCH SCREEN AND WHAT DOES THIS SCREEN LOOK LIKE? Answer: Please go to the following link to see more pictures of this phone: http://wireless.lowcostcells.com/helperPages/phoneimages.aspx?phoneid=27474&cid=32630_adbe55ac90964ca6ba101af9b9677c54&phoneBundleID=1113&action=swap&viewmode=1. Do you see in the picture the icon with the four dots? That is your keypad icon. Click that and the key pad will appear.
Date: 1/4/2009 1:25:00 AM Question: hi i am eligible for phone upgrade,an i get this phone with my existing plan with only a two year contract? are their any other requirments? Answer: Yes, you should have no problem upgrading this phone via lowcostcells.com! Please go to the following link: http://www.lowcostcells.com/att_lg-vu-cu920-red-wine-12670.html. Next to the picture of the LG Vu CU920 Red Wine, you will see an underlined phrase that says "Buy with a plan upgrade (you must.... carrier)". Click there. This will take you to a new window where you will see the phone, a suggested plan, and a green arrow to be click to add the phone and plan to your cart. Please note that you can change that plan to the call plan that fits your needs the best. To do so "click in the plan box where it says "More AT&T Plans". When everything is to your liking, please add the phone to your cart and proceed through the check out. If you ever need any assistance or just want to order by phone please call 1-888-843-2380 (call code 109576 when prompted).
Date: 1/3/2009 7:37:00 PM Question: I want to know if I can still receive this phone free and make no changes to the plan I already have? Answer: As long as you are eligible for a plan renewal, yes, you should have no problem getting this phone for free with a new 2 year plan renewal.
Date: 1/3/2009 11:13:00 AM Question: How do I make sure that i am eligiable and at what price Answer: The only one who will be able to tell you if you are eligible for a contract renewal is your carrier. All you need to do is call their customer service number (found on your last bill) and ask them for this date. Also, you may want to ask them when your contract is over as well. That is just a good thing to know just in case you would want to ever switch carriers instead. We believe you will find renewing an existing plan is easy. Simply find the phone you like by searching for it by name, carrier, or brand (all found in the left column of our homepage). When you find the phone you like, click next to the phone where it says "see details" or "see phone details". This opens a new screen showing only that phone. Right next to the phone picture you should see an underlined phrase that says "buy with plan upgrade (you must.... carrier)". If you click there a new window opens with the upgrade price of the phone(s), a suggested plan (which you can change by clicking "change plan" in the plan description area), and an area to add this phone & plan to your cart. If you ever need assistance during set up or just want to order by phone please call 1-888-843-2380 (call code 104548 when prompted).
Date: 1/2/2009 9:31:00 PM Question: I already have a family plan but I am eligible for an upgrade. Can I leave my plan just the way it is. I am thouroughly satisfied with it. But I still would like to receive the phone free? I also want to keep my same telephone number. Answer: Yes, absolutely for all your questions. It sounds like you want to upgrade just the one phone though. Is that correct? If so, since it is a family plan and you are only upgrading the one phone, it is easiest to do this via our customer service agents at 1-888-843-2380. We just don't have a great way of upgrading one phone of a family plan on our site so that is why we ask that you call in as, we believe, this will be easier for you and quicker to process your request for you. When calling in, press "1" at the first prompt and enter call code "124682" at the second prompt.
Date: 1/2/2009 9:22:00 PM Question: If I order the wine color & get the black LG Vu CU. Is there any difference. I also noticed there was small SD card & a large one. Is this for both of them? Are both of them able to get TV? Answer: The only difference between the two phones is their face plates. Otherwise, they are the exact same thing. The SD card is a Micro SD card and fits both. As far as TV, it is only available in certain markets. If your market is one that is set up for TV, either of these phones will be compatible.
Date: 12/27/2008 4:11:00 PM Question: I would like to know if I can order this phone for the free fee on my second available line of my current at&t family plan? I am willing to ad the 1-2 year contract if needed but I just don't need a new rate plan because i already have a shared. Answer: Yes, you may have up to 5 phones on a family plan. The additional cost per month is $9.99 per line for family plan phones. To add this phone please call our customer service agents at 1-888-843-2380. Press "1" at the first prompt and enter call code "101375" at the second prompt. We don't have a great way of adding phones to existing family plans online so that is why we ask you to call in instead.
Date: 12/23/2008 5:50:00 PM Question: If i am purchasing the new phone w/ you guy today, but keeping my old number, how is this working? Answer: Your number is fully transportable by purchasing from us. You will be asked to enter your existing phone number in the check out screens. It will be towards the bottom of the screen in a green boxed area (the screen after you have added the phone to your shopping cart). Also, since your phone won't activate until you receive it, you will have no downtime with that number. Does that all make sense?
Date: 12/22/2008 7:21:00 PM Question: Hi, am I getting the charger for this phone too? Answer: Along with the cell phone you will receive the following: What's In The Box With The Phone: Additional Items Included - Battery, User Guide, Wall Charger, Stereo Headset
Date: 12/19/2008 1:13:00 PM Question: I was at walmart last night and they said that you did not have to get the media plan with this phone. But when i go to order this it does not give the option to opt out. So do you or dont you have to get it? Answer: On our site, to get this phone for free you must get a media plan to go with this phone. That is how we can offer this phone for free. Your Walmart probably has a different offer where you don't have to get the media plan but you have to either sign up for something else or simply just pay more for the phone. However, you only need to keep the media plan for at least 6 months. So using the cheapest media plan, you will have to pay $15 for those 6 months ($90 total). If the Walmart phone is more than $90, you are far and above still winning buy purchasing your phone through us as you are paying less for the phone and getting the use of the media plan.
Date: 12/19/2008 5:32:00 AM Question: Please advise is T-mobile can be the carrier for thid phone? Answer: At this time, the LG Vu Cu920 is programmed only for the AT&T Network.
Date: 12/18/2008 8:12:00 PM Question: Do I have to change my current plan? I am eligible for a upgrade, but I like the plan I have now. Will it still be completely free? Answer: Most of the time you won't have to change your plan if it works for you. Sometimes plans are so old that the carriers really have no choice but to end them and have you take on a current plan. Also, it looks like this phone should still be free for upgrade / extension customers as well. Since you want to keep your current plan you will simply need to place your order via phone rather than online. Please call toll free 1-888-843-2380. Press "1" at the first prompt for sales and enter "155075" at the call code prompt. Our customer service team with take care of you from there.
Date: 12/14/2008 12:25:00 AM Question: we already have att cells, just want to ad 4th line, can i still get vu cu920 for free? Answer: Yes, you probably can. The only thing that may hold you back from adding this phone for free would be if the promotion wouldn't be for your zip code. That happens on occasion. To add a line, you will have to call our customer service agents at 1-888-843-2380. Press "1" at the first prompt and then enter call code "101804" at the second prompt. They will be able to tell you your price and get you the forth line added if you so choose.
Date: 12/12/2008 1:00:00 PM Question: does this phone have a camera/camcorder? Answer: Yes, this phone does have a 2.0 Megapixel Camera/Camcorder for Photos and Videos.
Date: 12/9/2008 9:36:00 AM Question: Just wondering if there is any way to have a longer ringtone. The only ringtones it will use are 19 seconds long. If i try to set a 25 second ringtone it says file is too large to set as ringtone. Answer: This is a question that you will have to directly ask LG. We are not aware of anyway to change this setting.

Questions Asked Regarding This Offer

Date: 6/23/2009 11:15:00 PM

Question: Can I get a family plan with a Black & a Red Wine LG VU CU920 with the smallest plan? What is the price for the smallest plan & what does it come with?

Answer: Our cheapest family plan is $59.99 per month and includes 550 anytime minutes.

Date: 6/23/2009 11:07:00 PM

Question: To start a family plan for two LG VU CU920 phones that are FREE,what kind of down payment do need?

Answer: If accepted, you will only owe for your montly calling plan. If there is a deposit required upfront we will let you know before processing the sale and charging your card, allowing you time to cancel the order.

Date: 6/23/2009 10:14:00 PM

Question: Hi, How do i add an Samsung Omnia to an existing Verizon 2100 min plan (4 phones now). I dont see the 2100 min plan while going thru steps. I am in 30075

Answer: To add a line simply call us at 1-888-843-2380. Please let us know if we may be of further assistance. Thank you for shopping lowcostcells.com!

Date: 6/22/2009 1:48:00 PM

Question: when i placed an order online these phones had bluetooths with them and i did not get what to do ?

Answer: This offer is a lowcostcells.com only offer. Did you get the phone from us? If you did, simply call the customer service number that was included with your shipment.

Date: 6/14/2009 5:27:00 PM

Question: i roder a samsung a767 on MAY 29 2009 AND I DO NOT LIKE IT AND YES I GOT IT FREE online so i call to send it back for a LG Vu they said i had to pay $9.99 to get so i tried but my credit card wouldnt go throw so how can i go by getting it now since its free today but they did send me the return label to send the samsung propel a767 back but i want the LG VU NOW

Answer: If you purchased the phone from us at lowcostcells.com, please call 1-888-843-2380. Otherwise you will have to call the retailer from which the phone was purchased. Thank you for shopping lowcostcells.com!

Date: 5/18/2009 2:13:00 PM

Question: how can i get this phone without a contrat

Answer: This phone without a new plan or plan renewal is $229.99. When you find the phone on our site click the "order now" link next to the phone. This opens a new window. Inside that new window you will see right next to the phone picture "price without new account". There you will want to click "more info +". This opens a pull down section where you can click the green "buy phone only" link.

Date: 5/12/2009 11:34:00 PM

Question: would this phone stil be free if you were adding it onto a current line that ready for a upgrade?

Answer: It probably will be put since I cannot see your account I am not able to tell you for sure. Please call 1-888-843-2380 (call code 148352) for a no obligation quote. Please let us know if we may be of further assistance. Thank you for shopping lowcostcells.com!

Date: 5/12/2009 7:01:00 PM

Question: -1 Does this work in GSM network? -2 Have you the unlocked version? -3 Do you sell it without contract?

Answer: Yes, this phones does work on GSM networks. We do not have an unlocked version fo this phone. This phone must be purchased with a 24 month contract.

Date: 5/10/2009 2:56:00 PM

Question: do i have to buy the plan with the phone

Answer: Yes, you will have to purchase a calling plan with this phone.

Date: 4/28/2009 9:14:00 PM

Question: yes i want to know i have at&t and i want to know if i could get thise dela

Answer: This phone is free to both new customers to AT&T and to customers upgrading an eligible existing contract.

Date: 4/18/2009 6:46:00 PM

Question: Hi, trying to upgrade my phone to LG VU wine and keep my other 4 lines. In order to upgrade need to get a new family plan? or keep the one I got? Got the 700 mins family plan with military discount for 69.99 with additional lines at 9.99. Would it be better to get the new 700 min plan for 59.99 with additional lines at 9.99? How can I transfer all my lines and previous features to this plan? Thanks for your help.

Answer: It will probably be best to call in with all these questions as I have a feeling that my answers will lead to more questions on your end. Please call 1-888-843-2380 (call code 108761).

Date: 4/18/2009 1:55:00 PM

Question: SO IF I GET THIS PHONE. CAN I GET PAID BY MIN LIKE TO GO PHONES

Answer: At this time we only offer prepaid service from T-Mobile through their FlexPay plans. To find out more, please call 1-888-843-2380 (call code 108645).

Date: 4/12/2009 4:36:00 PM

Question: i was told i could trade for a different phone whithin 30 days. true?

Answer: Typically, you are given 30 days after the purchase of your phone by the carrier to return your phone for a different one. You need to contact the place from which you purchased your phone to determine their policy for phone returns.

Date: 3/30/2009 10:38:00 PM

Question: I am interested in 2 of these phones with a family plan. What else do I need to purchase as far as data packages? We need unlimited text,internet,messaging

Answer: With AT&T there is a Messaging + Data Unlimited plan for $30 per month per phone. This plan allows you free unlimited internet, text messaging, video messaging, picture messaging, and IM messaging. With other carriers, a lot of time the internet alone is an extra $30 per month per phone so this is a great deal. You will be able to select this option to your plan once you have "added to your cart" the two phones and family plan during the check out process. Also, you may call your order into our customer service representatives at 1-888-843-2380 (call code 136382).

Date: 3/28/2009 1:12:00 AM

Question: one of the phone on my family plan is ready for upgrade . Do you think I can get this offer as un upgrade or extension on my existing plan?

Answer: At this time, for upgrade customers, this phone is $0 - Free. You may either call in your order to 1-888-843-2380 (call code 135073) or you may place it on our site. To order on our site please go to: http://www.lowcostcells.com/att_lg-vu-cu920-red-wine-12670.html. Once there, look next to the phone picture where it says "Buy with plan upgrade (You must....carrier)". Click on that underlined phrase. This will open a new window where you can select a calling plan and / or change the phone. Once satisfied with your selection, click towards the bottom of the screen where it says "add to cart". The next few screens will be your review and check out screens.

Date: 3/26/2009 1:23:00 PM

Question: My AT & T Plan recently expired. Therefore, my service is still connected but I pay monthly now. Would there be a problem in establishing a new contract and receive the free phone offer (LG Vu CU920)?

Answer: At this time, for upgrade customers, this phone is $0 - Free. You may either call in your order to 1-888-843-2380 (call code 132261) or you may place it on our site. To order on our site please go to: http://www.lowcostcells.com/att_lg-vu-cu920-red-wine-12670.html. Once there, look next to the phone picture where it says "Buy with plan upgrade (You must....carrier)". Click on that underlined phrase. This will open a new window where you can select a calling plan and / or change the phone. Once satisfied with your selection, click towards the bottom of the screen where it says "add to cart". The next few screens will be your review and check out screens.

Date: 3/15/2009 1:05:00 AM

Question: WHAT ALL COMES IN THE BOX ?

Answer: The following are the items that come in the box with the LG Vu Cu920:
Battery, User Guide, Wall Charger, Stereo Headset, bluetooth headset

Date: 3/14/2009 9:05:00 PM

Question: what is the PUK code?

Answer: Check out the following link for an answer to your question: http://www.phonescoop.com/glossary/term.php?gid=285.

Date: 3/13/2009 2:59:00 PM

Question: do you have to sign for a new 2 year contract for at&t or can you just insert a sim card?

Answer: All of our phones do require a two year contract renewal or a new two year contract for purchase.

Date: 3/9/2009 10:09:00 AM

Question: can i upgrade my phone with out a plan extension

Answer: This phone without a new plan or plan renewal is $219.99. When you find the phone on our site click the "order now" link next to the phone. This opens a new window. Inside that new window you will see right next to the phone picture "price without new account". There you will want to click "more info +". This opens a pull down section where you can click the green "buy phone only" link.

Date: 3/7/2009 4:15:00 PM

Question: I have a family plan with 3 phones. One of them is ready for upgrade , so is it possible for me to get the phone with the same plan that i have(at&t carrier)?I am interested in having the lg vu.

Answer: You will have to purchase a plan that we offer for our upgrade promotion. However, there is a really good chance that your plan is offered as one of our renewal/upgrade plans. As you are upgrading only one line and the functionality of our site is not great for doing this process we would ask that you call your order in rather than entering it online. The number to call is 1-888-843-2380 (call code 115322). Our customer service agents will be able to get you a no obligation quote and get the phone upgraded on your account if you so choose at that time.

Date: 3/6/2009 10:26:00 PM

Question: I have two line already. One is up for and upgrade and the other one is not for and upgrade. Is there any way I can get two phone for free. If so how?

Answer: Because only one phone is eligible for an upgrade you will only be able to upgrade the one phone. The other will have to wait until its upgrade date. As you are upgrading only one line and the functionality of our site is not great for doing this process we would ask that you call your order in rather than entering it online. The number to call is 1-888-843-2380 (call code 110265). Our customer service agents will be able to get you a no obligation quote and get the phone upgraded on your account if you so choose at that time.

Date: 3/6/2009 8:40:00 PM

Question: how is this phone free?

Answer: This phone is free for new customers and existing customers renewing their existing plan with AT&T. It is a brand new phone just like you would receive it at your local store. You will find this phone and most others on our site are some of the best deals you will find anywhere.

Date: 3/6/2009 7:53:00 PM

Question: do u need to buy an additional data plan

Answer:
Yes, to get this phone for the free offer you will need to purchase a data plan along side of your call plan of $15.00 or higher.

Date: 3/5/2009 11:14:00 AM

Question: When I got my phone, I didn't get an instruction manual. How do I find out how to use my phone.

Answer:
Did you get your phone from us? If so, please call our customer service line provided in your shipment and we will get you taken care of. Otherwise, if you purchased the phone somewhere else, we encourage you to contact them for an owners manual.

Date: 3/3/2009 5:48:00 PM

Question: i am a att customer already i would like to buy phone only is that possible

Answer: This phone without a new plan or plan renewal is $219.99. When you find the phone on our site click the "order now" link next to the phone. This opens a new window. Inside that new window you will see right next to the phone picture "price without new account". There you will want to click "more info +". This opens a pull down section where you can click the green "buy phone only" link.

Date: 2/28/2009 12:20:00 AM

Question: I'm a current AT&T customer. According to my account I can upgrade in December. My phone has issues, I want to upgrade now to a new phone. I would like to keep the plan I have, I just need a new phone. Can I get the free phone? Thanks. Heather

Answer: The LG Vu Cu920 without a new plan or plan renewal is $219.99. When you find the phone on our site click the "order now" link next to the phone. This opens a new window. Inside that new window you will see right next to the phone picture "price without new account". There you will want to click "more info +". This opens a pull down section where you can click the green "buy phone only" link.

Date: 2/27/2009 9:10:00 AM

Question: I have an existing AT&T account. I would like to upgrade, get the LG Vu CU920 Red Wine phone. We have the Family plan with 3 lines, 2 of the lines are $9.99. I only need the one phone everyone else is happy with the phone they currently have. So can I get the CU920 phone, and 3 line Family plan? Thank you

Answer: It is going to be best and easiest for you to call our customer service agents to help you out. Our site isn't built to handle one phone upgrades on family plans. Please call 1-888-843-2380 (call code 128483).

Date: 2/26/2009 10:33:00 PM

Question: I am an existing at&t customer. I would like to upgrade and get this home. We Have a family plan with 3 lines.However I only need the one phone. Can I do that?

Answer: It is going to be best and easiest for you to call our customer service agents to help you out. Our site isn't built to handle one phone upgrades on family plans. Please call 1-888-843-2380 (call code 121600).

Date: 2/24/2009 2:30:00 PM

Question: I will be 18 in 2 months can i still get a cingular phone in my name

Answer: Cingular is now AT&T. You will have to wait to purchase your AT&T phone until you are 18 years old.

Date: 2/22/2009 12:16:00 PM

Question: Do you have a pic of the bluetooth that goes with this phone you order..Thank's Bill.

Answer: Please see the following link for your picture of the bluetooth ear piece: http://wireless.lowcostcells.com/Images/phoneoverlays/57670__promo_overlay_bt_paros_l.jpg.

Date: 2/21/2009 12:18:00 PM

Question: i want 2 of these phones is there a contract?

Answer: In your case you would have to purchase a 2 year family plan with these phones. The phones would be free so all you would be responsible for would be your monthly charge from the carrier.

Date: 2/19/2009 11:03:00 AM

Question: use same plan need to upgrade

Answer: As far as keeping the plan you have currently, this depends on what plan you have. You will need to purchase, if your plan is not already, a plan that we offer. This doesn't have to be in addition to. It just has to be your plan upgraded/renewed.

Date: 2/17/2009 2:45:00 PM

Question: Im on a family plan now and I plan on getting rid of one of the lines and downgrading to a individual plan which would be the 450 minutes for $39.99, can I still do that with this special?

Answer: This is a unique situation that can't be handled via our site. Please call 1-888-843-2380 (call code 129918) for your options and to place your order.

Date: 2/15/2009 7:30:00 PM

Question: I was just at Best Buy and they are selling the LG Vu CU920, they were out of the color Red Wine. Right now I am still with Cell One, Best Buy told me I can renew my contract with At&T and keep my same contract of unlimited calling and 500 texts at the same price of $55.00 plus tax. I want the red wine color can I renew my contract with you? Best Buy was selling the phone (with update) for $29.95. Your price is better. Thank you, L

Answer: At this time we can only upgrade / renew customers with plans that we sell on our site and will not be able to renew an old calling plan from Cell One. Thank you for shopping our site. If you change your mind on the call plan, please let us know and we can get you set up the the LG Vu Cu920 Red Wine.

Date: 2/14/2009 6:54:00 PM

Question: first one can i keep my same number and second what will my first bill conisit of

Answer: During the checkout process, you will be given an opportunity to enter an existing cell phone number for transportability to your new carrier. Once your number is entered, it will be transferred to your new phone upon activation. As far as what your first bill consists of, the phone bills come from the carrier and not from us. Your first bill will look the same as every other bill received during your contract period. The only change that may happen on your first bill would be a one time activation charge. Right now, ending today actually, T-Mobile and Verizon are offering free activation. Our other carriers will have an activation fee. Your fee and regular monthly charges will be shown on the review screen which falls right before you enter your required personal information.

Date: 2/11/2009 4:52:00 PM

Question: do i still get the phone free if my number is prepaid?

Answer: At this time we only will be able to offer this phone free to customers renewing existing 2 year plans or to customers purchasing a new AT&T plan.

Date: 2/5/2009 10:47:00 AM

Question: is for free cells phone

Answer: This cell phone is free for customers purchasing this phone along with a new AT&T call plan or a renewed existing eligible call plan.

Date: 2/1/2009 5:19:00 PM

Question: Is it possible to have 2 phones share the same line and phone number? For example my husband has one line and we have a second line that my child and I share.

Answer: At this time I am not aware of any service / carrier that allows you to do this.

Date: 1/29/2009 12:18:00 PM

Question: I like the LG Vu CU920, however, I also want a Blackjack too. Can they be purchased together on the same family plan and do they both have unlimited texting and if so whats the price range. thank you

Answer: Yes, the two phones may be purchased on a single family plan without an issue. They are very well priced with both phones free today. Plus, with the Blackjack II you get a $50 mail-in rebate and with the LG VU CU920 you receive a free Bluetooth headset ($59.99 value). As far as text plans, you can purchase a $5 (200 text), $15 (1500 text), or $20 (unlimited) plan. The text plan follows the specific phone so for both phones to have unlimited texting would be an additional $20 each. However, if only one phone needs text messaging you would only have to pay $20 (or whatever price for the plan you choose) for texting. Does that make sense?

Date: 1/25/2009 4:00:00 PM

Question: I want my new cell phone to have my cell phone number. Will the phone have my number in it already or will I have to buy a new sim card or will I have to have it activated?

Answer: Upon check out you will have the opportunity to insert an existing phone number into your order for transportability. As far as your sim card goes, as long as you are an AT&T customer, you should not have any problem switching your sim card to your new AT&T phone. Once transferred, your phone will be programmed to your account.

Date: 1/25/2009 1:27:00 PM

Question: Is the LG Vu CU920 a 3g phone?

Answer: Yes, the LG Vu Cu920 is a 3g phone.

Date: 1/25/2009 11:50:00 AM

Question: can I get internet on that phone

Answer: Yes, absolutely! You will have the option to add internet to your call package at checkout. You will have a list of plan feature additions that you may select.

Date: 1/18/2009 11:45:00 AM

Question: Can I add GPS with this phone?

Answer: No, this phone does not come equipped with GPS.

Date: 1/17/2009 2:20:00 AM

Question: Yes I currently have sevice with at&t. I am needing to add a line.Can I recieve the same deal without already having a family plan? I am wanting to "add a line". This will not be a new account.

Answer: To add a line and to find out your price for the this phone please call 1-888-843-2380 (call code 106583) as this function can not be done via our site. Our customer service agents will be glad to assist you with a no obligation quote on this phone as well as assist you in adding this phone to your line if you so choose to do so.

Date: 1/16/2009 5:43:00 PM

Question: i want to know if i could get this phone without a plan and sheaper

Answer: This phone without a new plan or plan renewal is $219.99. When you find the LG Vu Cu920 on our site, click the "order now" link next to the phone. This opens a new window. Inside that new window you will see right next to the phone picture "price without new account". There you will want to click "more info +". This opens a pull down section where you can click the green "buy phone only" link.

Date: 1/16/2009 3:04:00 PM

Question: Do you currently have a phone that has the features of the LG Vu Cu920 along with navigation?

Answer: I would look at the Verizon lines than. Verizon offers a service called VZ Navigator that is heads above what other carrier offer. There are four Verizon phones that are touchscreens and work with VZ Navigator: Motorola Krave, LG Voyager, LG Dare, and Samsung Omnia.

Date: 1/16/2009 1:35:00 PM

Question: Yes currently I have service with at&t and I am wanting to put my sister on a family plan or add a line. But, I am not sure if I am eligiable for an upgrade? What do I need to do?

Answer: You may convert your plan to a family plan or add a line any time during your contract period. So no one actually needs to be eligible for a renewal. However, the added phone / line will be the only brand new phone that can be purchased. Now, to answer the other part of your question, finding out your upgrade eligibility date is fairly easy. All you need to do is call the customer service number on your last phone bill and ask your carrier for this date. They want to keep you on as a customer so they will gladly give this date to you. Note that your eligibility date and your contract end date are usually different. It would be a good idea to ask for both.

Date: 1/15/2009 12:49:00 PM

Question: This what comes up for a search for LG Vu in wine for your website: Brand New AT&T LG Vu Cu920--$0.00 Today Buy A Plan & Get A Free Cu920 w/Free Bonus 8GB Micro SD. Limited Time. www.LowCostCells.com/lg-vu-cu920 When I click on the link it mentions nothing about it nor does it show in the cart and neither does the 2 day FedEx shipping. Are you offering those to promotions?

Answer: Our apologies on that. The offer switched to a free included Bluetooth headset ($59.99 value). You will not see these offers until you click "order now" in the phone details for the LG Vu Cu920. At that time you will see the details on free shipping and the free headset. Again, our apologies on the miscommunication.

Date: 1/12/2009 7:59:00 PM

Question: My contract expires in Febuary. Can I receive this phone?

Answer: Actually, you may already be able to upgrade your plan. Many times, carrier offer early upgrade eligibility to customers in good standing. There are two ways to find out if you are eligible for an upgrade. One, you can call AT&T at ask them for both your specific contract expiration date and your contract renewal / upgrade eligibility date. Two, you could go ahead and apply for the upgrade on our site. You will then be notified on whether you have been approved for the renewal or whether you are not quite eligible yet.

Date: 1/11/2009 8:06:00 PM

Question: hello iv'e been going to different websites to try to find the price for the lg vu and if there is rebate on it ... if u can please send me the price on my e-mail i will appreciate it thank you :)

Answer: The price for the LG Vu Cu920 Red Wine when purchased with a new AT&T call plan is $0.00 (Free). Plus, you will receive a free bluetooth head set ($59.99) value with your order of this phone and new plan. This is a limited time offer and supplies are limited!

Date: 1/9/2009 11:32:00 AM

Question: I currently have an account with At&T and want to add another line do I still qualify for this FREE phone. I currently have the Family 2100min pkg.

Answer: As long as you have four phone or less on your family plan you should still be able to get this phone for free when adding a line. Since there isn't really a great way to do this on our site, we will ask that you call this order into our customer service agents instead. The toll free number is 1-888-843-2380 (call code 132121).

Date: 1/8/2009 1:45:00 PM

Question: I think I like this phone, but my only problem is I'm so use to flip phones. I was just wondering if I'm going to be able to hear good and get good service off this phone. I know that LG are pretty good phones. Also do this phone slide or have a key board.

Answer: You should have no problem at all hearing on this phone. LG makes a great phone. As a matter of fact, I would tell you that this phone is one of our most popular selling phone right now on our site. This phone is a touch screen only phone so there is no slide out keyboard. The keyboard is on the touch screen and can be called up by touching the proper icon.

Date: 1/5/2009 11:23:00 AM

Question: I have an existing AT&T account and want to upgrade to this phone. How does that work and what would be my warranty? Thanks!

Answer: Please go to the following link: http://www.lowcostcells.com/att_lg-vu-cu920-red-wine-12670.html. Next to the picture of the LG Vu CU920 Red Wine, you will see an underlined phrase that says "Buy with a plan upgrade (you must.... carrier)". Click there. This will take you to a new window where you will see the phone, a suggested plan, and a green arrow to be click to add the phone and plan to your cart. Please note that you can change that plan to the call plan that fits your needs the best. To do so "click in the plan box where it says "More AT&T Plans". When everything is to your liking, please add the phone to your cart and proceed through the check out. If you ever need any assistance or just want to order by phone please call 1-888-843-2380 (call code 109576 when prompted).

As far as the warranty, each phone is covered by the manufacturers warranties just as any other phone you would purchase at your local cell phone retailer. If it is more the return policy you are concerned about, you may find our return policy at the following link: http://www.lowcostcells.com/return-policy.html.

Date: 1/4/2009 12:04:00 PM

Question: HOW DO YOU GET TO THE PHONE KEYPAD USING THE TOUCH SCREEN AND WHAT DOES THIS SCREEN LOOK LIKE?

Answer: Please go to the following link to see more pictures of this phone: http://wireless.lowcostcells.com/helperPages/phoneimages.aspx?phoneid=27474&cid=32630_adbe55ac90964ca6ba101af9b9677c54&phoneBundleID=1113&action=swap&viewmode=1. Do you see in the picture the icon with the four dots? That is your keypad icon. Click that and the key pad will appear.

Date: 1/4/2009 1:25:00 AM

Question: hi i am eligible for phone upgrade,an i get this phone with my existing plan with only a two year contract? are their any other requirments?

Answer: Yes, you should have no problem upgrading this phone via lowcostcells.com! Please go to the following link: http://www.lowcostcells.com/att_lg-vu-cu920-red-wine-12670.html. Next to the picture of the LG Vu CU920 Red Wine, you will see an underlined phrase that says "Buy with a plan upgrade (you must.... carrier)". Click there. This will take you to a new window where you will see the phone, a suggested plan, and a green arrow to be click to add the phone and plan to your cart. Please note that you can change that plan to the call plan that fits your needs the best. To do so "click in the plan box where it says "More AT&T Plans". When everything is to your liking, please add the phone to your cart and proceed through the check out. If you ever need any assistance or just want to order by phone please call 1-888-843-2380 (call code 109576 when prompted).

Date: 1/3/2009 7:37:00 PM

Question: I want to know if I can still receive this phone free and make no changes to the plan I already have?

Answer: As long as you are eligible for a plan renewal, yes, you should have no problem getting this phone for free with a new 2 year plan renewal.

Date: 1/3/2009 11:13:00 AM

Question: How do I make sure that i am eligiable and at what price

Answer: The only one who will be able to tell you if you are eligible for a contract renewal is your carrier. All you need to do is call their customer service number (found on your last bill) and ask them for this date. Also, you may want to ask them when your contract is over as well. That is just a good thing to know just in case you would want to ever switch carriers instead.

We believe you will find renewing an existing plan is easy. Simply find the phone you like by searching for it by name, carrier, or brand (all found in the left column of our homepage). When you find the phone you like, click next to the phone where it says "see details" or "see phone details". This opens a new screen showing only that phone. Right next to the phone picture you should see an underlined phrase that says "buy with plan upgrade (you must.... carrier)". If you click there a new window opens with the upgrade price of the phone(s), a suggested plan (which you can change by clicking "change plan" in the plan description area), and an area to add this phone & plan to your cart. If you ever need assistance during set up or just want to order by phone please call 1-888-843-2380 (call code 104548 when prompted).

Date: 1/2/2009 9:31:00 PM

Question: I already have a family plan but I am eligible for an upgrade. Can I leave my plan just the way it is. I am thouroughly satisfied with it. But I still would like to receive the phone free? I also want to keep my same telephone number.

Answer: Yes, absolutely for all your questions. It sounds like you want to upgrade just the one phone though. Is that correct? If so, since it is a family plan and you are only upgrading the one phone, it is easiest to do this via our customer service agents at 1-888-843-2380. We just don't have a great way of upgrading one phone of a family plan on our site so that is why we ask that you call in as, we believe, this will be easier for you and quicker to process your request for you. When calling in, press "1" at the first prompt and enter call code "124682" at the second prompt.

Date: 1/2/2009 9:22:00 PM

Question: If I order the wine color & get the black LG Vu CU. Is there any difference. I also noticed there was small SD card & a large one. Is this for both of them? Are both of them able to get TV?

Answer: The only difference between the two phones is their face plates. Otherwise, they are the exact same thing. The SD card is a Micro SD card and fits both. As far as TV, it is only available in certain markets. If your market is one that is set up for TV, either of these phones will be compatible.

Date: 12/27/2008 4:11:00 PM

Question: I would like to know if I can order this phone for the free fee on my second available line of my current at&t family plan? I am willing to ad the 1-2 year contract if needed but I just don't need a new rate plan because i already have a shared.

Answer: Yes, you may have up to 5 phones on a family plan. The additional cost per month is $9.99 per line for family plan phones. To add this phone please call our customer service agents at 1-888-843-2380. Press "1" at the first prompt and enter call code "101375" at the second prompt. We don't have a great way of adding phones to existing family plans online so that is why we ask you to call in instead.

Date: 12/23/2008 5:50:00 PM

Question: If i am purchasing the new phone w/ you guy today, but keeping my old number, how is this working?

Answer: Your number is fully transportable by purchasing from us. You will be asked to enter your existing phone number in the check out screens. It will be towards the bottom of the screen in a green boxed area (the screen after you have added the phone to your shopping cart). Also, since your phone won't activate until you receive it, you will have no downtime with that number. Does that all make sense?

Date: 12/22/2008 7:21:00 PM

Question: Hi, am I getting the charger for this phone too?

Answer: Along with the cell phone you will receive the following:

What's In The Box With The Phone:
Additional Items Included - Battery, User Guide, Wall Charger, Stereo Headset

Date: 12/19/2008 1:13:00 PM

Question: I was at walmart last night and they said that you did not have to get the media plan with this phone. But when i go to order this it does not give the option to opt out. So do you or dont you have to get it?

Answer: On our site, to get this phone for free you must get a media plan to go with this phone. That is how we can offer this phone for free. Your Walmart probably has a different offer where you don't have to get the media plan but you have to either sign up for something else or simply just pay more for the phone. However, you only need to keep the media plan for at least 6 months. So using the cheapest media plan, you will have to pay $15 for those 6 months ($90 total). If the Walmart phone is more than $90, you are far and above still winning buy purchasing your phone through us as you are paying less for the phone and getting the use of the media plan.

Date: 12/19/2008 5:32:00 AM

Question: Please advise is T-mobile can be the carrier for thid phone?

Answer: At this time, the LG Vu Cu920 is programmed only for the AT&T Network.

Date: 12/18/2008 8:12:00 PM

Question: Do I have to change my current plan? I am eligible for a upgrade, but I like the plan I have now. Will it still be completely free?

Answer: Most of the time you won't have to change your plan if it works for you. Sometimes plans are so old that the carriers really have no choice but to end them and have you take on a current plan. Also, it looks like this phone should still be free for upgrade / extension customers as well. Since you want to keep your current plan you will simply need to place your order via phone rather than online. Please call toll free 1-888-843-2380. Press "1" at the first prompt for sales and enter "155075" at the call code prompt. Our customer service team with take care of you from there.

Date: 12/14/2008 12:25:00 AM

Question: we already have att cells, just want to ad 4th line, can i still get vu cu920 for free?

Answer: Yes, you probably can. The only thing that may hold you back from adding this phone for free would be if the promotion wouldn't be for your zip code. That happens on occasion. To add a line, you will have to call our customer service agents at 1-888-843-2380. Press "1" at the first prompt and then enter call code "101804" at the second prompt. They will be able to tell you your price and get you the forth line added if you so choose.

Date: 12/12/2008 1:00:00 PM

Question: does this phone have a camera/camcorder?

Answer: Yes, this phone does have a 2.0 Megapixel Camera/Camcorder for Photos and Videos.

Date: 12/9/2008 9:36:00 AM

Question: Just wondering if there is any way to have a longer ringtone. The only ringtones it will use are 19 seconds long. If i try to set a 25 second ringtone it says file is too large to set as ringtone.

Answer: This is a question that you will have to directly ask LG. We are not aware of anyway to change this setting.

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Question & Answer - LG Vu CU920 Red Wine

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