Question and Answer - LG Vu CU920 Black

Question & Answer - LG Vu CU920 Black

	Regular Price: $300.00 Instant Rebate: $300.00 Cost Today: $0.00 Mail-in Rebates: $0.00 Final Price: Free	Buy With a Single Line Buy With a Family Plan Buy With a Plan Upgrade See Phone Description & Features You Have a Question? Click Here to Send an Email and Ask!

Questions Asked Regarding This Offer
Date: 6/25/2009 3:49:00 PM Question: why was I not told about other free phones and plans at the time of the offer. Like the LG Vu cu920 black and red wine phones. Answer: We are independently owned and operated from AT&T and are online only. When it comes time to purchase another phone please stop back and see us for our amazing cell phone prices.
Date: 6/13/2009 8:10:00 PM Question: dose it have a gps Answer: No, the LG Vu Cu920 does not have GPS.
Date: 6/8/2009 11:32:00 AM Question: What do you mean by plan upgrading?Is it just phone upgrading or is it a whole new thing? Answer: You will receive a new phone (in this case the LG Vu) free upon signing a new 24 month calling plan agreement.
Date: 6/1/2009 3:22:00 PM Question: I only want to buy the phone. I have a sim card and I'm already on a plan. I want to buy the phone alone.What is the price? Answer: This phone without a new plan or plan renewal is $229.99. When you find the phone on our site click the "order now" link next to the phone. This opens a new window. Inside that new window you will see right next to the phone picture "price without new account". There you will want to click "more info +". This opens a pull down section where you can click the green "buy phone only" link.
Date: 5/14/2009 8:30:00 PM Question: I was trying to get one of your offers soo I could upgrade my phone but unfortunely a package of $39.99 that is the one I have is not accepted. What can I do to get one of your free phone. Answer: Please call 1-888-843-2380 (call code 116223).
Date: 5/2/2009 10:18:00 PM Question: how can i store songs in my phone tha have been sent threw my text messageing Answer: This forum should help you with your problem: http://forums.wireless.att.com/cng/board/message?board.id=ringtones&thread.id=14892.
Date: 5/2/2009 4:12:00 PM Question: have only had contract for 1 year and need a new phone. Can you help get a free phone Answer: You will need to be eligible for a plan renewal to receive a new phone. You can check directly with your carrier and see when that date is. However, it does not sound like you will be eligible based on that you have only had your contract one year. You will most likely have to pay full retail price for your phone.
Date: 4/26/2009 7:08:00 PM Question: do i have to pay for upgrade my phone Answer: At this time, for upgrade customers, this phone is $0 - Free. You may either call in your order to 1-888-843-2380 (call code 144320) or you may place it on our site. To order on our site please go to: http://www.lowcostcells.com/att_lg-vu-cu920-black-12193.html. Once there, look next to the phone picture where it says "Buy with plan upgrade (You must....carrier)". Click on that underlined phrase. This will open a new window where you can select a calling plan and / or change the phone. Once satisfied with your selection, click towards the bottom of the screen where it says "add to cart". The next few screens will be your review and check out screens.
Date: 4/21/2009 11:45:00 PM Question: how cam i download my pictures to my computer when i have no disk but have a usb cord???????? Answer: Please see the following forum: http://www.nairaland.com/nigeria/topic-2658.0.html.
Date: 4/20/2009 8:27:00 PM Question: Is THIS PHONE REALLY FREE Answer: This phone is free for both new and upgrade customers purchasing a new 24mo calling plan.
Date: 4/14/2009 3:51:00 PM Question: I have a family plan if I get only 2 telephone when I receive the new telephone I can decide whichi telephone I going to change or I need to decide when I call to renew my family plan. Answer: Yes, you will need to know which phones are being upgraded before you purchase your phone.
Date: 4/10/2009 9:10:00 PM Question: IS PHONE REALLY FREE Answer: This phone is free for new customers to AT&T purchasing a new AT&T calling plan from our site.
Date: 3/31/2009 8:51:00 PM Question: I'm presently on a 450 month to month plan @ $39.99 per month plus a company discount. Is the LG VU CU920 available under this plan? If so what are the options? Answer: On our site, you would have to upgrade to a 900 minute $59.99 plan to receive this phone for free. You may either call in your order to 1-888-843-2380 (call code 123461) or you may place it on our site. To order on our site please go to: http://www.lowcostcells.com/att_lg-vu-cu920-red-wine-12670.html. Once there, look next to the phone picture where it says "Buy with plan upgrade (You must....carrier)". Click on that underlined phrase. This will open a new window where you can select a calling plan and / or change the phone. Once satisfied with your selection, click towards the bottom of the screen where it says "add to cart". The next few screens will be your review and check out screens.
Date: 3/23/2009 11:09:00 AM Question: I have a problem I bought my phone from your company and it is about todie. I would like to know if I am eligible for the LG VU phone and when my contract with AT & T runs out. Also, what is the miumu I have to pay without using AT&T so I can go with another carrier who will offer me the phone for free. Thank you Answer: I can't seem to find you in our data base within the last two years. Assuming your phone is over two years old and you have not renewed your contract, you should not have any trouble switching from AT&T to another carrier. You will want to / need to confirm directly with AT&T first that your contract has expired just to make sure that you are not in any type of violation on your account before canceling. The easiest way to find that number is to look for the customer service number provided by AT&T on your last bill. Once you have confirmed this, please order from which ever carrier you desire on our site, lowcostcells.com. Or, you can always call your order into us at 1-888-843-2380. Your current number is fully transportable to any carrier that we supply. Plans start at $39.99 and many phones are free with money back rebates.
Date: 3/14/2009 5:08:00 PM Question: i have the unlimited nation plan and my wife has the 450 min with roll over. is the lg vue and the samsung eternity phones free with a 2yr contract upgrade thanks Answer: In your situation you may find it best if you shared a family plan. The Samsung Eternity for upgrade customers is $69.99 and the LG Vu is Free - $0.
Date: 3/8/2009 9:51:00 AM Question: I recently upgraded my family plan and added 2 phones. Now my son wants an LG Vu. How much will this cost to change his phone now? Answer: The cost to change your son's phone to the LG Vu CU920 could vary depending on his situation. It is probably best for you to call our customer service agents directly to answer your questions. Please call 1-888-843-2380 (call code 115549).
Date: 3/7/2009 11:44:00 AM Question: i already have a family plan and i want to up grade my phone to the LG Vu can i still do that and get this phone at no cost Answer: As you are upgrading only one line and the functionality of our site is not great for doing this process we would ask that you call your order in rather than entering it online. The number to call is 1-888-843-2380 (call code 110450). Our customer service agents will be able to get you a no obligation quote and get the phone upgraded on your account if you so choose at that time.
Date: 2/17/2009 8:27:00 AM Question: how much for the lg vu cu920 if i'm already a customer and i want to add it to my family plan? Answer: As you are adding a line and the functionality of our site is not great for doing this process we would ask that you call your order in rather than entering it online. The number to call is 1-888-843-2380 (call code 126144). Our customer service agents will be able to get you a no obligation quote and get the phone added to your account if you so choose at that time.
Date: 2/14/2009 6:34:00 AM Question: Hi, We currently have at and t family 1400 plan. My son was the 4th line that we purchased a lg vu phone last august 2008. It got wet so i don't know if it works yet. if we need to buy a new phone what would be the price to replace it now? Thank you Answer: The LG Vu Cu920 without a new plan or plan renewal is $219.99. When you find the phone on our site click the "order now" link next to the phone. This opens a new window. Inside that new window you will see right next to the phone picture "price without new account". There you will want to click "more info +". This opens a pull down section where you can click the green "buy phone only" link.
Date: 2/10/2009 12:02:00 AM Question: is it free Answer: This phone is free to new customers purchasing a new call plan or upgrade / renewal customers extending a current plan with AT&T.
Date: 2/3/2009 8:54:00 PM Question: i alredy have a family plan, but i am eligable for a new phone, can i get this Answer: As long as your phone is due for an upgrade, you may upgrade your phone on that plan. As you have a family plan that you are only upgrading one phone on, please call 1-888-843-2380 (call code 110055). This will be the easiest way to order in your situation. You plan length on your renewed contract is 2 years.
Date: 1/23/2009 11:11:00 PM Question: I already have a family plan with AT&T Answer: All phones must be purchased along side either a new 2 year call plan agreement or a renewed 2 year call plan agreement. In your case you would need to be eligible for a plan renewal. Are you eligible? To find out your eligibility date of your phones you simply just need to call AT&T and find out your dates. The easiest way to find AT&T's customer service number is to use the one found on your last phone bill. If your phone is eligible for renewal, you will have not problem doing this via our site. This phone for upgrade customers is $0 - FREE ! You may either call in your order to 1-888-843-2380 (call code 106583) or you may place it on our site. To order on our site please go to:http://www.lowcostcells.com/att_lg-vu-cu920-red-wine-12670.html. Once there, look next to the phone picture where it says "Buy with family plan upgrade (You must....carrier)". Click on that underlined phrase. This will open a new window where you can select a calling plan and / or change the phone. Once satisfied with your selection, click towards the bottom of the screen where it says "add to cart". The next few screens will be your review and check out screens.
Date: 1/16/2009 2:25:00 PM Question: I damaged my NoKia and ordered a new one. I am not happy with the phone and would like to get the LG VU Cu920 phone instead. Can you help. I have a family plan with the lines and also ATT, internet and long distant? Answer: You will have to take your phone back to the retailer from which you purchased it or call AT&T and work through your issues directly with them.
Date: 1/10/2009 6:13:00 PM Question: My existing 2 yeat ATT contract will soon expire. Can I upgrade to this phone with a new or extended contract with a new FREE LG Vu CU920? Answer: At this time, the LG Vu Cu920 is free to upgrade customers as well. However, all our specials can change daily. One thing to note, usually carriers give a grace period to upgrade your phone before your contract actually expires. You may be eligible for a contract extension already and not even know it! The only one that will be able to tell you your exact eligibility date is AT&T. The easiest way to find this out is to call their customer service line on your last phone bill. You will want to find out your contract end date and your contract renewal date (if different). When you are eligible for an upgrade, you should have no problem doing this via our site.
Date: 1/5/2009 6:27:00 PM Question: Can the LG Vu's touchscreen be used with a stylus, or is it heat sensitive like the iPhone? Answer: You can use what they call a "Universal" or "Soft" Stylus. These are stylus that are very rounded on their ends and can be used with I-Phones, LG Vu's, etc. Just Google "LG Vu Stylus" and you will see many of them in the searched links.
Date: 1/5/2009 12:44:00 AM Question: where can i find cheap phones when you already have a plan? Answer: Unfortunately you will likely have to pay several hundred dollars no matter where you go to buy a brand new phone. If you don't, be suspicious as this may be stolen, refurbished, or just a plane old scam. How the cell phone industry works is through a commission system. The retailer (lowcostcells.com) pays $xxx.xx for the phone. When we sign up a new plan, we are paid $xxx.xx. We use our commission money to net the cost of the phones way down (often times until they are free). Then, the money left over is our profit. Sometimes, we net the phones down to free and the manufacturer or carrier offers an additional rebate that we let you keep so that you actually make money on the deal. But without buying a new plan or renewing an existing plan, we can only offer the phone at a higher retail price. This phone without a new plan or plan renewal is $269.99. When you find the LG VU on our site, click the "order now" link next to the phone. This opens a new window. Inside that new window you will see right next to the phone picture "price without new account". There you will want to click "more info +". This opens a pull down section where you can click the green "buy phone only" link.
Date: 1/1/2009 11:33:00 AM Question: Who would set up phone and show me how it works and would set up cost me anything. Answer: This phone will be activated up receipt. You will simply call into a provided toll free number and they will activate the phone for you. Since we are online only, there is no real way for anyone to show you how the phone works. However, an owners manual is provided that will help you in figuring out this phones operation. Also, there are many great online forums for you to get great pointers on the phones features.
Date: 12/30/2008 11:42:00 PM Question: To: Whom it may concern, I was wondering if the LG Vu CU920 had a MP3 Trimmer to where I could make my on ringtones with the songs that I put on the Micro SD/SDHD card? I was also wondering what is the maxium gb Micro SD/SDHD card it will take? Like 2gb, 4gb, 8gb, 16gb, if you could help with these questions it would be very helpful. Sincerely , Alan Rainwater Answer: Yes, the LG Vu Cu920 may play MP3 ringtones. As far as storage space, there 120 MB of memory built in and room for a microSD card up to 4 GB. Please let us know if we may be of further assistance.
Date: 12/26/2008 12:25:00 AM Question: I have 4 lines on my account' will all 4 lines need to upgrade to a new 2yr contract' or just the line i'm purchasing the phone for? Answer: Only the one line of the four lines will need to be to have the new two year contract. When you upgrade the other 3, at that time is when they will be each put under a two year agreement as well.
Date: 12/17/2008 5:58:00 PM Question: If the phone is free why isnt my info going though? Answer: I am not really sure why you aren't able to enter your information into the computer. Please call us toll free at the number below. You will need the call code supplied as well at its respective prompt. Call Code: 153373 Contact Number: 888-843-2380
Date: 12/5/2008 12:14:00 AM Question: if im gonna get the LG Vu CU920 black today is that free?? because i want to upgrade mine.. Answer: It appears that this phone is free for upgrades as well. Sometimes this can change by zip code, but for the most part the same offer is available from zip code to zip code.
Date: 12/2/2008 9:34:00 PM Question: how can I link my e-mail if I have e-mail through google? Answer: Please check out the following link: http://www.google.com/mobile/. The LG vu cu920 is a windows mobile device. This explains how a Windows mobile device is syched with gmail.
Date: 11/27/2008 1:34:00 AM Question: do i get to continue my existing plan?if i buy phone from you? pls. let me know.thanks Answer: Do you know if your cell phone contract has expired and you are eligible to renew / upgrade your existing plan? Only eligible plans can be upgraded with a new cell phone. The only one that can tell you if you are eligible for an upgrade is your cell phone plan carrier. We are not privy to that information as there is personal information involved. We can simply only enter sign-up and upgrade information for customers. You should be able to find your carrier's customer service number on your latest monthly bill. If you are available for an upgrade, you should have no problem doing this through lowcostcells.com. Search our site for the phone that suits you best. When you find that phone, make sure you are in the "phone details" screen where it shows that phone only with all of its technical specs. Once there, simply click next to the phone picture where it says "Buy with a plan upgrade". This will take you to a new window where you will see your upgrade phone price. The following screens will help you to complete your selection.
Date: 11/26/2008 7:00:00 PM Question: Do you have to buy anything extra with this phone? Answer: No, you simply just need to buy the phone and a two year cell phone plan.
Date: 11/23/2008 10:30:00 PM Question: Am I eligble for the free vu phone if I add a line to my already existing account? Answer: We can add-a-line to an existing account! However, we can't do it via the website. We can only do this via our live customer service agents at 1-888-843-2380. Press option one and the enter this call code when prompted: 115748. You are under no obligation to purchase by simply calling in and checking availability and price.
Date: 11/21/2008 11:58:00 PM Question: my wife and I are current at&t cust. our current contract has expired. are we eligible for the phones for 0.00 Answer: Search our site for the phone that suits you best. When you find that phone, make sure you are in the "phone details" screen where it shows that phone only with all of its technical specs. Once there, simply click next to the phone picture where it says "Buy with a phone upgrade". This will take you to a new window where you will see your upgrade phone price. The following screens will help you to complete your selection.
Date: 11/21/2008 3:01:00 PM Question: Can you set custume ringtone to ur text messages, like when recieve in a text u hear the custume ringtone. instead of the phones tones, for example like just a beep Answer: Yes, you should be able to adjust the "ringtone" to a different setting for text messages.
Date: 11/21/2008 11:52:00 AM Question: In order to purchase this phone do I have to start a new plan? Answer: To purchase this phone at a discounted price you will either need to be a new customer or you will need to be eligible for a plan upgrade. You may also buy this phone at full price for $299.99.
Date: 11/20/2008 5:47:00 AM Question: Can I get this phone free w/extended contract? Answer: Do you know if your cell phone contract has expired and you are eligible to renew / upgrade your existing plan? Only eligible plans can be upgraded with a new cell phone. The only one that can tell you if you are eligible for an upgrade is your cell phone plan carrier. We are not privy to that information as there is personal information involved. We can simply only enter sign-up and upgrade information for customers. You should be able to find your carrier's customer service number on your latest monthly bill. If you are available for an upgrade, you should have no problem doing this through lowcostcells.com. Search our site for the phone that suits you best. When you find that phone, make sure you are in the "phone details" screen where it shows that phone only with all of its technical specs. Once there, simply click next to the phone picture where it says "Buy with a phone upgrade". This will take you to a new window where you will see your upgrade phone price. The following screens will help you to complete your selection.
Date: 11/20/2008 1:55:00 AM Question: Are these phones new or refurbished for this free deal? also, will this phone work with outlook email? Answer: This phone is new. We only have three refurbished phones on our site and they are clearly marked "refurbished". Buy with confidence that your phone is a new phone. As far as accepting Microsoft Outlook e-mail, do you know what client supports your e-mail system? The Vu cu920 supports POP and IMAP e-mail clients. Contact your e-mail service provider to see what type of e-mail client they support.
Date: 11/19/2008 2:46:00 PM Question: I already have the 89.99 family plan. Can I still receive the LG Vu free and just be charges what I am already signed up for, or will it be another 89.99 a month on top of my already existing plan? Answer: Do you know if your cell phone contract has expired and you are eligible to renew / upgrade your existing plan? Only eligible plans can be upgraded with a new cell phone. The only one that can tell you if you are eligible for an upgrade is your cell phone plan carrier. We are not privy to that information as there is personal information involved. We can simply only enter sign-up and upgrade information for customers. You should be able to find your carrier's customer service number on your latest monthly bill. If you are available for an upgrade, you should have no problem doing this through lowcostcells.com. Search our site for the phone that suits you best. When you find that phone, make sure you are in the "phone details" screen where it shows that phone only with all of its technical specs. Once there, simply click next to the phone picture where it says "Buy with a phone upgrade". This will take you to a new window where you will see your upgrade phone price. The following screens will help you to complete your selection.
Date: 11/12/2008 11:26:00 AM Question: Hi, want to know since i'm going to upgrade my phone, will i carrier over my rollover min. to my upgrade account. Do you have unlimited text family plan avaiable? Also will i get charge for any activation fees? thank you Answer: I see where you have placed an order with us. Thank you very much! Did you still have any outstanding questions? Please let us know and we would be very happy to answer them for you.
Date: 11/8/2008 1:22:00 AM Question: iam not at&t customer can i get the free phone and once i revice it then active it or do i have to active it right away and can i keep my same phone number . do at&t have any company discount on thier bill e.g i have sprint phone and our company is with sprint and other companys and they give discount on the bill if we buy a phone and have a plane wth them Answer: When you order a phone from AT&T it will be activated a day or two after receipt. You are allowed to keep the same number and will be given that option during the check out process. As far as company discounts, this is strictly done with AT&T after receipt. You will just need to call their direct customer service number and work through any plan discounts with them. We simply only sign people up for the plans and ship their new phones two them as we are an independently owned operation separate of any of our carriers.
Date: 11/4/2008 10:07:00 PM Question: I have att now and it is a family plan with my wife. If i get a phone here with a new plan what does that do to her phone. Our contract has been up for a year. If I got one of your phones can she keep hers because she like it. Thanks Answer: All you have to do is renew / upgrade your current account. You will need to do this via our customer service representatives at 1-888-843-2380 (code # 126615 when prompted). Doing this by phone will allow you to just upgrade your phone. To do this on the website would cause you to upgrade both phones. She shouldn't have any trouble keeping her current phone if you call in.
Date: 11/3/2008 11:17:00 PM Question: if i upgrade my phone do i have to buy the internet for it Answer: Easy answer and one that I think you were looking for...."No". There is an option to purchase this during the check out screen but the phone works just fine without it. You can always contact your carrier down the road if you decided that it is something you want to add later on.
Date: 10/13/2008 10:53:00 PM Question: how does the free phones work when i have an upgrade Answer: All phones featured on the website are for new customers only where service is provided (by zip code). There are always select zip codes (especially in rural areas) where the plan may not be offered. As far as for a cell phone upgrade, sometimes the carrier offers the same deal on the upgrade as they do for the new customers. Other times they do not. For my default zip code, the LG Vu CU920 looks like it will be FREE as well for customer upgrades / extensions and will work in the same manor as a new contract would! The best way to get to the upgrade feature is to search for the CU920 on our site. When the phone is listed via the search results click "see details". Once clicked, the screen will refresh and the phone will be featured exclusively. To the right of the phone picture you will see a link for the upgrade option. Click where it says "Buy with a plan upgrade (You must be eligible for upgrade from the carrier)." That will take you to a new screen where you can proceed with the order.
Date: 9/25/2008 6:54:00 PM Question: i am already on a at&t plan. do i really get a free phone or does it cost. and does it matter that i am aon a plan already Answer: Do you know if your contract expired and are eligible for an upgrade? If so, select the phone of your choice. In this instance it looks like you want the LG Vu CU920. Once you click the "order now" button next to the phone, a new screen should open showing the phone with a suggested plan. To the left of the phone there is a button that says "Renew / upgrade your phone". Click that and the page should refresh to this option. Make sure that the plan is what you would like it to be or change it by selecting the "more plans" button where the plan is described. Now click the green arrow labeled "add to cart." The new screen that appears is the screen where you will pick available phone accessories and plan features to customize this cell phone and plan to your liking. When satisfied with your accessories and features chosen (also make sure to have entered your current phone number), click "continue." The next screen allows you to review your selections. If satisfied, simply click "checkout." The rest of the way you just need to enter your information for the order to proceed to finalization. If accepted, your phone should arrive in a few days!
Date: 9/10/2008 4:45:00 PM Question: what comes with this phone at this price? Answer: The additional accessories in the box for the LG Vu CU920 Black are as follows: Battery, User Guide, Wall Charger, & Stereo Headset. As you check out, you will have an additional opportunity to purchase more accessories as desired. Thank you once again for shopping lowcostcells.com!

Questions Asked Regarding This Offer

Date: 6/25/2009 3:49:00 PM

Question: why was I not told about other free phones and plans at the time of the offer. Like the LG Vu cu920 black and red wine phones.

Answer: We are independently owned and operated from AT&T and are online only. When it comes time to purchase another phone please stop back and see us for our amazing cell phone prices.

Date: 6/13/2009 8:10:00 PM

Question: dose it have a gps

Answer: No, the LG Vu Cu920 does not have GPS.

Date: 6/8/2009 11:32:00 AM

Question: What do you mean by plan upgrading?Is it just phone upgrading or is it a whole new thing?

Answer: You will receive a new phone (in this case the LG Vu) free upon signing a new 24 month calling plan agreement.

Date: 6/1/2009 3:22:00 PM

Question: I only want to buy the phone. I have a sim card and I'm already on a plan. I want to buy the phone alone.What is the price?

Answer: This phone without a new plan or plan renewal is $229.99. When you find the phone on our site click the "order now" link next to the phone. This opens a new window. Inside that new window you will see right next to the phone picture "price without new account". There you will want to click "more info +". This opens a pull down section where you can click the green "buy phone only" link.

Date: 5/14/2009 8:30:00 PM

Question: I was trying to get one of your offers soo I could upgrade my phone but unfortunely a package of $39.99 that is the one I have is not accepted. What can I do to get one of your free phone.

Answer:
Please call 1-888-843-2380 (call code 116223).

Date: 5/2/2009 10:18:00 PM

Question: how can i store songs in my phone tha have been sent threw my text messageing

Answer: This forum should help you with your problem: http://forums.wireless.att.com/cng/board/message?board.id=ringtones&thread.id=14892.

Date: 5/2/2009 4:12:00 PM

Question: have only had contract for 1 year and need a new phone. Can you help get a free phone

Answer: You will need to be eligible for a plan renewal to receive a new phone. You can check directly with your carrier and see when that date is. However, it does not sound like you will be eligible based on that you have only had your contract one year. You will most likely have to pay full retail price for your phone.

Date: 4/26/2009 7:08:00 PM

Question: do i have to pay for upgrade my phone

Answer: At this time, for upgrade customers, this phone is $0 - Free. You may either call in your order to 1-888-843-2380 (call code 144320) or you may place it on our site. To order on our site please go to: http://www.lowcostcells.com/att_lg-vu-cu920-black-12193.html. Once there, look next to the phone picture where it says "Buy with plan upgrade (You must....carrier)". Click on that underlined phrase. This will open a new window where you can select a calling plan and / or change the phone. Once satisfied with your selection, click towards the bottom of the screen where it says "add to cart". The next few screens will be your review and check out screens.

Date: 4/21/2009 11:45:00 PM

Question: how cam i download my pictures to my computer when i have no disk but have a usb cord????????

Answer: Please see the following forum: http://www.nairaland.com/nigeria/topic-2658.0.html.

Date: 4/20/2009 8:27:00 PM

Question: Is THIS PHONE REALLY FREE

Answer: This phone is free for both new and upgrade customers purchasing a new 24mo calling plan.

Date: 4/14/2009 3:51:00 PM

Question: I have a family plan if I get only 2 telephone when I receive the new telephone I can decide whichi telephone I going to change or I need to decide when I call to renew my family plan.

Answer: Yes, you will need to know which phones are being upgraded before you purchase your phone.

Date: 4/10/2009 9:10:00 PM

Question: IS PHONE REALLY FREE

Answer: This phone is free for new customers to AT&T purchasing a new AT&T calling plan from our site.

Date: 3/31/2009 8:51:00 PM

Question: I'm presently on a 450 month to month plan @ $39.99 per month plus a company discount. Is the LG VU CU920 available under this plan? If so what are the options?

Answer: On our site, you would have to upgrade to a 900 minute $59.99 plan to receive this phone for free. You may either call in your order to 1-888-843-2380 (call code 123461) or you may place it on our site. To order on our site please go to: http://www.lowcostcells.com/att_lg-vu-cu920-red-wine-12670.html. Once there, look next to the phone picture where it says "Buy with plan upgrade (You must....carrier)". Click on that underlined phrase. This will open a new window where you can select a calling plan and / or change the phone. Once satisfied with your selection, click towards the bottom of the screen where it says "add to cart". The next few screens will be your review and check out screens.

Date: 3/23/2009 11:09:00 AM

Question: I have a problem I bought my phone from your company and it is about todie. I would like to know if I am eligible for the LG VU phone and when my contract with AT & T runs out. Also, what is the miumu I have to pay without using AT&T so I can go with another carrier who will offer me the phone for free. Thank you

Answer: I can't seem to find you in our data base within the last two years. Assuming your phone is over two years old and you have not renewed your contract, you should not have any trouble switching from AT&T to another carrier. You will want to / need to confirm directly with AT&T first that your contract has expired just to make sure that you are not in any type of violation on your account before canceling. The easiest way to find that number is to look for the customer service number provided by AT&T on your last bill. Once you have confirmed this, please order from which ever carrier you desire on our site, lowcostcells.com. Or, you can always call your order into us at 1-888-843-2380. Your current number is fully transportable to any carrier that we supply. Plans start at $39.99 and many phones are free with money back rebates.

Date: 3/14/2009 5:08:00 PM

Question: i have the unlimited nation plan and my wife has the 450 min with roll over. is the lg vue and the samsung eternity phones free with a 2yr contract upgrade thanks

Answer: In your situation you may find it best if you shared a family plan. The Samsung Eternity for upgrade customers is $69.99 and the LG Vu is Free - $0.

Date: 3/8/2009 9:51:00 AM

Question: I recently upgraded my family plan and added 2 phones. Now my son wants an LG Vu. How much will this cost to change his phone now?

Answer: The cost to change your son's phone to the LG Vu CU920 could vary depending on his situation. It is probably best for you to call our customer service agents directly to answer your questions. Please call 1-888-843-2380 (call code 115549).

Date: 3/7/2009 11:44:00 AM

Question: i already have a family plan and i want to up grade my phone to the LG Vu can i still do that and get this phone at no cost

Answer: As you are upgrading only one line and the functionality of our site is not great for doing this process we would ask that you call your order in rather than entering it online. The number to call is 1-888-843-2380 (call code 110450). Our customer service agents will be able to get you a no obligation quote and get the phone upgraded on your account if you so choose at that time.

Date: 2/17/2009 8:27:00 AM

Question: how much for the lg vu cu920 if i'm already a customer and i want to add it to my family plan?

Answer: As you are adding a line and the functionality of our site is not great for doing this process we would ask that you call your order in rather than entering it online. The number to call is 1-888-843-2380 (call code 126144). Our customer service agents will be able to get you a no obligation quote and get the phone added to your account if you so choose at that time.

Date: 2/14/2009 6:34:00 AM

Question: Hi, We currently have at and t family 1400 plan. My son was the 4th line that we purchased a lg vu phone last august 2008. It got wet so i don't know if it works yet. if we need to buy a new phone what would be the price to replace it now? Thank you

Answer: The LG Vu Cu920 without a new plan or plan renewal is $219.99. When you find the phone on our site click the "order now" link next to the phone. This opens a new window. Inside that new window you will see right next to the phone picture "price without new account". There you will want to click "more info +". This opens a pull down section where you can click the green "buy phone only" link.

Date: 2/10/2009 12:02:00 AM

Question: is it free

Answer: This phone is free to new customers purchasing a new call plan or upgrade / renewal customers extending a current plan with AT&T.

Date: 2/3/2009 8:54:00 PM

Question: i alredy have a family plan, but i am eligable for a new phone, can i get this

Answer: As long as your phone is due for an upgrade, you may upgrade your phone on that plan. As you have a family plan that you are only upgrading one phone on, please call 1-888-843-2380 (call code 110055). This will be the easiest way to order in your situation. You plan length on your renewed contract is 2 years.

Date: 1/23/2009 11:11:00 PM

Question: I already have a family plan with AT&T

Answer: All phones must be purchased along side either a new 2 year call plan agreement or a renewed 2 year call plan agreement. In your case you would need to be eligible for a plan renewal. Are you eligible? To find out your eligibility date of your phones you simply just need to call AT&T and find out your dates. The easiest way to find AT&T's customer service number is to use the one found on your last phone bill. If your phone is eligible for renewal, you will have not problem doing this via our site.

This phone for upgrade customers is $0 - FREE ! You may either call in your order to 1-888-843-2380 (call code 106583) or you may place it on our site. To order on our site please go to:http://www.lowcostcells.com/att_lg-vu-cu920-red-wine-12670.html. Once there, look next to the phone picture where it says "Buy with family plan upgrade (You must....carrier)". Click on that underlined phrase. This will open a new window where you can select a calling plan and / or change the phone. Once satisfied with your selection, click towards the bottom of the screen where it says "add to cart". The next few screens will be your review and check out screens.

Date: 1/16/2009 2:25:00 PM

Question: I damaged my NoKia and ordered a new one. I am not happy with the phone and would like to get the LG VU Cu920 phone instead. Can you help. I have a family plan with the lines and also ATT, internet and long distant?

Answer: You will have to take your phone back to the retailer from which you purchased it or call AT&T and work through your issues directly with them.

Date: 1/10/2009 6:13:00 PM

Question: My existing 2 yeat ATT contract will soon expire. Can I upgrade to this phone with a new or extended contract with a new FREE LG Vu CU920?

Answer: At this time, the LG Vu Cu920 is free to upgrade customers as well. However, all our specials can change daily. One thing to note, usually carriers give a grace period to upgrade your phone before your contract actually expires. You may be eligible for a contract extension already and not even know it! The only one that will be able to tell you your exact eligibility date is AT&T. The easiest way to find this out is to call their customer service line on your last phone bill. You will want to find out your contract end date and your contract renewal date (if different). When you are eligible for an upgrade, you should have no problem doing this via our site.

Date: 1/5/2009 6:27:00 PM

Question: Can the LG Vu's touchscreen be used with a stylus, or is it heat sensitive like the iPhone?

Answer: You can use what they call a "Universal" or "Soft" Stylus. These are stylus that are very rounded on their ends and can be used with I-Phones, LG Vu's, etc. Just Google "LG Vu Stylus" and you will see many of them in the searched links.

Date: 1/5/2009 12:44:00 AM

Question: where can i find cheap phones when you already have a plan?

Answer: Unfortunately you will likely have to pay several hundred dollars no matter where you go to buy a brand new phone. If you don't, be suspicious as this may be stolen, refurbished, or just a plane old scam. How the cell phone industry works is through a commission system. The retailer (lowcostcells.com) pays $xxx.xx for the phone. When we sign up a new plan, we are paid $xxx.xx. We use our commission money to net the cost of the phones way down (often times until they are free). Then, the money left over is our profit. Sometimes, we net the phones down to free and the manufacturer or carrier offers an additional rebate that we let you keep so that you actually make money on the deal. But without buying a new plan or renewing an existing plan, we can only offer the phone at a higher retail price.

This phone without a new plan or plan renewal is $269.99. When you find the LG VU on our site, click the "order now" link next to the phone. This opens a new window. Inside that new window you will see right next to the phone picture "price without new account". There you will want to click "more info +". This opens a pull down section where you can click the green "buy phone only" link.

Date: 1/1/2009 11:33:00 AM

Question: Who would set up phone and show me how it works and would set up cost me anything.

Answer: This phone will be activated up receipt. You will simply call into a provided toll free number and they will activate the phone for you. Since we are online only, there is no real way for anyone to show you how the phone works. However, an owners manual is provided that will help you in figuring out this phones operation. Also, there are many great online forums for you to get great pointers on the phones features.

Date: 12/30/2008 11:42:00 PM

Question: To: Whom it may concern, I was wondering if the LG Vu CU920 had a MP3 Trimmer to where I could make my on ringtones with the songs that I put on the Micro SD/SDHD card? I was also wondering what is the maxium gb Micro SD/SDHD card it will take? Like 2gb, 4gb, 8gb, 16gb, if you could help with these questions it would be very helpful. Sincerely , Alan Rainwater

Answer: Yes, the LG Vu Cu920 may play MP3 ringtones. As far as storage space, there 120 MB of memory built in and room for a microSD card up to 4 GB. Please let us know if we may be of further assistance.

Date: 12/26/2008 12:25:00 AM

Question: I have 4 lines on my account' will all 4 lines need to upgrade to a new 2yr contract' or just the line i'm purchasing the phone for?

Answer: Only the one line of the four lines will need to be to have the new two year contract. When you upgrade the other 3, at that time is when they will be each put under a two year agreement as well.

Date: 12/17/2008 5:58:00 PM

Question: If the phone is free why isnt my info going though?

Answer: I am not really sure why you aren't able to enter your information into the computer. Please call us toll free at the number below. You will need the call code supplied as well at its respective prompt.

Call Code: 153373
Contact Number: 888-843-2380

Date: 12/5/2008 12:14:00 AM

Question: if im gonna get the LG Vu CU920 black today is that free?? because i want to upgrade mine..

Answer: It appears that this phone is free for upgrades as well. Sometimes this can change by zip code, but for the most part the same offer is available from zip code to zip code.

Date: 12/2/2008 9:34:00 PM

Question: how can I link my e-mail if I have e-mail through google?

Answer: Please check out the following link: http://www.google.com/mobile/. The LG vu cu920 is a windows mobile device. This explains how a Windows mobile device is syched with gmail.

Date: 11/27/2008 1:34:00 AM

Question: do i get to continue my existing plan?if i buy phone from you? pls. let me know.thanks

Answer: Do you know if your cell phone contract has expired and you are eligible to renew / upgrade your existing plan? Only eligible plans can be upgraded with a new cell phone. The only one that can tell you if you are eligible for an upgrade is your cell phone plan carrier. We are not privy to that information as there is personal information involved. We can simply only enter sign-up and upgrade information for customers. You should be able to find your carrier's customer service number on your latest monthly bill. If you are available for an upgrade, you should have no problem doing this through lowcostcells.com. Search our site for the phone that suits you best. When you find that phone, make sure you are in the "phone details" screen where it shows that phone only with all of its technical specs. Once there, simply click next to the phone picture where it says "Buy with a plan upgrade". This will take you to a new window where you will see your upgrade phone price. The following screens will help you to complete your selection.

Date: 11/26/2008 7:00:00 PM

Question: Do you have to buy anything extra with this phone?

Answer: No, you simply just need to buy the phone and a two year cell phone plan.

Date: 11/23/2008 10:30:00 PM

Question: Am I eligble for the free vu phone if I add a line to my already existing account?

Answer: We can add-a-line to an existing account! However, we can't do it via the website. We can only do this via our live customer service agents at 1-888-843-2380. Press option one and the enter this call code when prompted: 115748. You are under no obligation to purchase by simply calling in and checking availability and price.

Date: 11/21/2008 11:58:00 PM

Question: my wife and I are current at&t cust. our current contract has expired. are we eligible for the phones for 0.00

Answer: Search our site for the phone that suits you best. When you find that phone, make sure you are in the "phone details" screen where it shows that phone only with all of its technical specs. Once there, simply click next to the phone picture where it says "Buy with a phone upgrade". This will take you to a new window where you will see your upgrade phone price. The following screens will help you to complete your selection.

Date: 11/21/2008 3:01:00 PM

Question: Can you set custume ringtone to ur text messages, like when recieve in a text u hear the custume ringtone. instead of the phones tones, for example like just a beep

Answer: Yes, you should be able to adjust the "ringtone" to a different setting for text messages.

Date: 11/21/2008 11:52:00 AM

Question: In order to purchase this phone do I have to start a new plan?

Answer: To purchase this phone at a discounted price you will either need to be a new customer or you will need to be eligible for a plan upgrade. You may also buy this phone at full price for $299.99.

Date: 11/20/2008 5:47:00 AM

Question: Can I get this phone free w/extended contract?

Answer: Do you know if your cell phone contract has expired and you are eligible to renew / upgrade your existing plan? Only eligible plans can be upgraded with a new cell phone. The only one that can tell you if you are eligible for an upgrade is your cell phone plan carrier. We are not privy to that information as there is personal information involved. We can simply only enter sign-up and upgrade information for customers. You should be able to find your carrier's customer service number on your latest monthly bill. If you are available for an upgrade, you should have no problem doing this through lowcostcells.com. Search our site for the phone that suits you best. When you find that phone, make sure you are in the "phone details" screen where it shows that phone only with all of its technical specs. Once there, simply click next to the phone picture where it says "Buy with a phone upgrade". This will take you to a new window where you will see your upgrade phone price. The following screens will help you to complete your selection.

Date: 11/20/2008 1:55:00 AM

Question: Are these phones new or refurbished for this free deal? also, will this phone work with outlook email?

Answer: This phone is new. We only have three refurbished phones on our site and they are clearly marked "refurbished". Buy with confidence that your phone is a new phone. As far as accepting Microsoft Outlook e-mail, do you know what client supports your e-mail system? The Vu cu920 supports POP and IMAP e-mail clients. Contact your e-mail service provider to see what type of e-mail client they support.

Date: 11/19/2008 2:46:00 PM

Question: I already have the 89.99 family plan. Can I still receive the LG Vu free and just be charges what I am already signed up for, or will it be another 89.99 a month on top of my already existing plan?

Answer: Do you know if your cell phone contract has expired and you are eligible to renew / upgrade your existing plan? Only eligible plans can be upgraded with a new cell phone. The only one that can tell you if you are eligible for an upgrade is your cell phone plan carrier. We are not privy to that information as there is personal information involved. We can simply only enter sign-up and upgrade information for customers. You should be able to find your carrier's customer service number on your latest monthly bill. If you are available for an upgrade, you should have no problem doing this through lowcostcells.com. Search our site for the phone that suits you best. When you find that phone, make sure you are in the "phone details" screen where it shows that phone only with all of its technical specs. Once there, simply click next to the phone picture where it says "Buy with a phone upgrade". This will take you to a new window where you will see your upgrade phone price. The following screens will help you to complete your selection.

Date: 11/12/2008 11:26:00 AM

Question: Hi, want to know since i'm going to upgrade my phone, will i carrier over my rollover min. to my upgrade account. Do you have unlimited text family plan avaiable? Also will i get charge for any activation fees? thank you

Answer: I see where you have placed an order with us. Thank you very much! Did you still have any outstanding questions? Please let us know and we would be very happy to answer them for you.

Date: 11/8/2008 1:22:00 AM

Question: iam not at&t customer can i get the free phone and once i revice it then active it or do i have to active it right away and can i keep my same phone number . do at&t have any company discount on thier bill e.g i have sprint phone and our company is with sprint and other companys and they give discount on the bill if we buy a phone and have a plane wth them

Answer: When you order a phone from AT&T it will be activated a day or two after receipt. You are allowed to keep the same number and will be given that option during the check out process. As far as company discounts, this is strictly done with AT&T after receipt. You will just need to call their direct customer service number and work through any plan discounts with them. We simply only sign people up for the plans and ship their new phones two them as we are an independently owned operation separate of any of our carriers.

Date: 11/4/2008 10:07:00 PM

Question: I have att now and it is a family plan with my wife. If i get a phone here with a new plan what does that do to her phone. Our contract has been up for a year. If I got one of your phones can she keep hers because she like it. Thanks

Answer: All you have to do is renew / upgrade your current account. You will need to do this via our customer service representatives at 1-888-843-2380 (code # 126615 when prompted). Doing this by phone will allow you to just upgrade your phone. To do this on the website would cause you to upgrade both phones. She shouldn't have any trouble keeping her current phone if you call in.

Date: 11/3/2008 11:17:00 PM

Question: if i upgrade my phone do i have to buy the internet for it

Answer: Easy answer and one that I think you were looking for...."No". There is an option to purchase this during the check out screen but the phone works just fine without it. You can always contact your carrier down the road if you decided that it is something you want to add later on.

Date: 10/13/2008 10:53:00 PM

Question: how does the free phones work when i have an upgrade

Answer: All phones featured on the website are for new customers only where service is provided (by zip code). There are always select zip codes (especially in rural areas) where the plan may not be offered. As far as for a cell phone upgrade, sometimes the carrier offers the same deal on the upgrade as they do for the new customers. Other times they do not. For my default zip code, the LG Vu CU920 looks like it will be FREE as well for customer upgrades / extensions and will work in the same manor as a new contract would!

The best way to get to the upgrade feature is to search for the CU920 on our site. When the phone is listed via the search results click "see details". Once clicked, the screen will refresh and the phone will be featured exclusively. To the right of the phone picture you will see a link for the upgrade option. Click where it says "Buy with a plan upgrade (You must be eligible for upgrade from the carrier)." That will take you to a new screen where you can proceed with the order.

Date: 9/25/2008 6:54:00 PM

Question: i am already on a at&t plan. do i really get a free phone or does it cost. and does it matter that i am aon a plan already

Answer: Do you know if your contract expired and are eligible for an upgrade? If so, select the phone of your choice. In this instance it looks like you want the LG Vu CU920. Once you click the "order now" button next to the phone, a new screen should open showing the phone with a suggested plan. To the left of the phone there is a button that says "Renew / upgrade your phone". Click that and the page should refresh to this option. Make sure that the plan is what you would like it to be or change it by selecting the "more plans" button where the plan is described. Now click the green arrow labeled "add to cart." The new screen that appears is the screen where you will pick available phone accessories and plan features to customize this cell phone and plan to your liking. When satisfied with your accessories and features chosen (also make sure to have entered your current phone number), click "continue." The next screen allows you to review your selections. If satisfied, simply click "checkout." The rest of the way you just need to enter your information for the order to proceed to finalization. If accepted, your phone should arrive in a few days!

Date: 9/10/2008 4:45:00 PM

Question: what comes with this phone at this price?

Answer: The additional accessories in the box for the LG Vu CU920 Black are as follows:
Battery, User Guide, Wall Charger, & Stereo Headset.

As you check out, you will have an additional opportunity to purchase more accessories as desired. Thank you once again for shopping lowcostcells.com!

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